Now that my Ride Along GPS has been installed, what do I do next?

• Check your order confirmation e-mail to obtain your initial user name and password in order to log-in to the Ride Along GPS site.  Go to www.ridealonggps.com and enter your user name and password in the log-in box on the home page, then click the GO button. This will take you to the main menu of the vehicle interaction page. Select your vehicle that appears on the left side of the web page.  On the left hand side of the page, above where your vehicle is listed you will find the “Device Tool Bar” which will give you access to the available functions installed with your device. Please note that the unlock door function and disable engine functions may be listed as a feature however they are not active with the Ride Along GPS unit.  You should first fill in information concerning your vehicle.  Open the “Device Toolbar” by sliding your cursor up above the vehicle to the triangle to right of “Open Device Toolbar”.  Once opened click on “Manage” (the middle green tab) then click on “Descriptions" in the Device Toolbar and enter all the pertinent information you wish (at your option). This information is kept confidential.
  
  IMPORTANT: Please remember to update your profile should any information contained in our records change.

If I'm having a problem, how do I get help?

• You can contact our technical support by calling 866-504-8711. This will connect you to billing and technical support.

How does the system send me an e-mail or text message alert?

• You will be required to configure an e-mail address or number in the system to receive e-mail or text message alerts. When a message arrives from your device, it will be automatically sent once to address you entered. Please be sure that the e-mail address or phone number you entered is correct; you should click the "Send a test alert" button to verify this.

How do I set up the speed limits and other alert parameters?

• Open the Device Toolbar and click on “Manage” the middle green tab.  Now click on “Last Known Config”.  On the right you will see how each category is currently configured.  To change a configuration simply click on the word “Configure”  (in Blue) for the particular category that you would like to change.

How do I set up an alert?

• Open the device toolbar and click on the middle tab entitled “Manage”.  Now click on Alerts.  To set a new alert click on “New”.  Be sure to set the proper “Type” of message you want, choose “E-mail HTML Alert” for e-mail messages or “E-mail Text Alert” for Text messages.  Next either type in the e-mail address you want the alert to go to in the e-mail box or choose the Cell box and type in the cell phone number you would like the text alert to go to.  Next select the type of alert you would like to set up in the “Message Types” box, choose from the pull down menu.  You can choose to limit alerts within a specified time range with “Days/Times” box.  You can also limit alerts within a specified geographical area called a geomarker.

How do I set up a Geomarker?

• Open up the device toolbar and click on “Send” (the first green tab).  Look under “Configurable Features” and click on “Spacetime Circle” or Spacetime Polygon depending on whether you want the area to be a circle or a three point geographical area.  Under “Spacetime Circle” you can choose to set up multiple regions by clicking the “regions” pull down menu.  Select “Space” or “Time” triggered messages to choose your desired option.  Under “Select Geomarker” click on the pull down menu and select “Create New Geomarker”.  Name the geomarker in the Abbreviation box.  Enter either the address or latitude/longitude of the desired geomarker and select a radius.  Click on the “Create Geomarker” box below where you just entered in the information.

When I initiated a request I got a message back saying the unit was unable to complete the request. Why?

• Ride Along GPS works with the cellular communications system in much the same way as a wireless phone. Unfortunately, wireless signals are not always of uniform quality in every area. When the signal is weak or the vehicle is out of the area where cellular coverage is available, you may not be able to connect or a call may become disconnected. You may have to wait a few minutes and then resend the command to get a connection.

How do I locate my vehicle?

• Ride Along GPS lets you track your vehicle in real-time. To find you vehicle and get a precise location click on the "Locate" button on the bottom left of the page. The request will be transmitted over-the-air, a process that may take up to two minutes. Once the command has been successfully completed, a map will automatically be displayed. You will see the vehicle's position with the icon that identifies your vehicle on the map screen. The time-of-message, street address, direction, and speed are also displayed.

What if I'm having trouble viewing the map showing where my vehicle is located?

• When viewing in the “hybrid” view, (the view that shows your vehicles image overlaid on a Google Earth Map), you may need to zoom in or zoom out to get a clear image.  In the upper left hand corner of the map image click on the “ + ” symbol to zoom in or the “ - “ symbol  to zoom out.  If the screen is white with camera’s inlaid on the screen you will need to zoom out (the “ – “ symbol) to view the full map image.

How accurate is the icon showing my vehicles location on the map?

• The latitude and longitude returned by your vehicle is accurate to within 30 meters or about 100 feet (95% of the time). It is normal for there to be some "drift" between each location request, but it should not exceed this amount.

Can I see where my vehicle has been in the last day or two?

• Yes, in fact you can run a history report on your vehicle from a few hours as far back as six months. Any over-the-air communications with the device will be displayed in this message history.

What happens if my car is stolen?

• You are required to file a police report in order to authenticate your identity as the vehicle owner, record the incident and to retrieve your vehicle from police authorities. The Ride Along GPS tracking device will allow you to update and report the vehicle's last known position to authorities as the theft is in progress. With real time location reports being given by phone to police, they will be able to track, stop and recover the vehicle. DO NOT GO TO THE VEHICLE YOURSELF. ALLOW ONLY AUTHORIZED LAW ENFORCEMENT TO RECOVER THE VEHICLE.

If my car doesn't have an alarm system, will I still be able to know if my car has been tampered with?

• Yes. Even without the benefit of an alarm system, Ride Along GPS incorporates the use of Geo-Fence technology to help safeguard your vehicle from being stolen or used without your authorization. The Geo-Fence works like an electronic fence that is set around your car. If your car moves outside this Geo-Fence, you will receive a notification of this event automatically. However, unless you have an alarm system that has been installed and connected to the Ride Along GPS tracking device, you will not have the benefit of receiving a notification of an intrusion or vandalism to the vehicle.

Whee do I enter my vehicle information?

• When you click on "Descriptions", in the Device Toolbar, you will find an area to store vehicle information. Fill in all details on the vehicle profile and then click the "Update" button. You will also find an area to update your Login Password *Remember your Login ID and Password should be safeguarded at all times to avoid unauthorized use of the Ride Along GPS system.

I'm concerned about privacy. How is my information protected?

• Ride Along GPS and the manufacturer of the device Enfotrace, takes privacy very seriously. Only after we have verified your identity and location will we provide vehicle location and the user profile information to authorized 911, police, fire, ambulance or roadside assistance providers. Our tracking and control website is built with the latest in Internet security to prevent unauthorized access to your personal information. All data resides on secure servers and is not released for any reason without your expressed written consent, as stipulated in the terms and conditions of your Ride Along GPS Service Agreement.

What if I need to change my personal or vehicle information?

• If you have access to the Internet, you can modify your vehicle's information or password online. Our Customer Service representatives will assist you in changing any personal or contact information. By keeping your information with us current, we can guarantee the best possible response to any requests that may arise in connection with your Ride Along GPS system.

Is there a customer service phone number I can call with questions?

• Once again, you can contact our technical support by calling 866-504-8711. This will connect you to billing and technical support.

What is the warranty on the Ride Along GPS system?

• All Ride Along GPS devices come with a one (1) year limited Manufacturers warranty.

Will the Ride Along GPS unit work if the car's battery is dead?

• No.